Sentry Social Media Response for mysteryshopforum

This response was prepared specifically in response to comments left on mysteryshopforum.com.

Sentry Marketing Group made a decision to limit response to any commentary made on social media sites by anonymous users.  We have made this decision because of the level of hostility and animus displayed by a small number of mysteryshopforum members toward Sentry.  In our opinion, a small but vocal mob is poisoning the entire site and eroding it’s value as a legitimate source of information about the mystery shopping industry.

Disagreements and disputes are a part of any business relationship.  When a shopper feels that they have not been treated appropriately by our team, we believe the best course of action is for the shopper to escalate the issue within our company and/or to follow the dispute resolution process outlined in the Independent Contractor Agreement.  We don’t feel it is productive to debate these issue on public websites or forums.  We are not trying to suppress free speech or conceal any of our business practices, we simply believe the disagreements among adult business owners should be handled in a more professional manner.

We are happy to have conversations about issues that impact our industry and we are even willing to discuss in public any decision we have made regarding the acceptance or rejection of a shop report as long as the dialog is two-way.  Anonymous comments posted on any site create a one-way conversation and puts the recipient of the criticism at the disadvantage of not knowing the facts and context of a situation.  We don’t believe these situations benefit anyone in the industry.  

The Sentry team is passionate about the mystery shopping industry and we have great care for our mystery shoppers.  Our goal is to a best-in-class company for both clients and shoppers. We cannot accomplish our goal with the hard working independent contractors that make up the Sentry mystery shopper community.   

Shoppers Needing Assistance

Prior to the decision to reduce participation mysteryshopforum, our team would actively seek to assist forum members with issues reported on the forum.  In over seven years, we’ve assisted many members of the mysteryshopforum community.  Recently, however, our efforts to assist forum members has been demonized by a small but vocal group of forum members. As a result of the untrue statements posted by some forum members, we no longer reach out to forum member. 

Any shopper needing assistance with an issue should send an email to help@sentrymarketing.com.  If you have sought help though this avenue and feel your issue is still not resolved, please an email to dave@sentrymarketing.com with the words “Request For Review of Issue” in the subject line.  

We are unable to assist a shopper or comment on any information posted when we are unaware of the details of a situation.