Sentry Surveys Explained
Tracking customer sentiment about your business is every bit as important as tracking customer service execution. Sentry CSM is our web-based guest survey. Sentry CSM uses Net Promoter Score as the basis for our survey. Sentry CSM makes it easy for your customers to share their feelings with you. Their collective feedback is then turned into actionable data by way of dashboards, reports, alerts, and other tools that make it easy for you to pinpoint what’s working and what isn’t.
Using our Action Plan feature, we can create a robust system of accountability that ensures guests who request contact are promptly contacted to give you first shot at addressing negative issues before they post on social media, also helping in customer acquisition.
The Key Advantages of the Sentry Survey System
Connects you to the voice of your customer.
Gather valuable demographic information about your customers
Use Net Promoter Score to focus your team on providing outstanding service
Encourage guests to return frequently
Identify gaps in training or operations processes
Get instant feedback on performance