WE
IMPROVE
CUSTOMER
LOYALTY

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Real Customers, Real Data, Real Insights

Mystery Shopping

Customer Experience Measurement
Sentry CXM

Customer Surveys

Customer Sentiment Measurement
Sentry CSM

Audits & Inspections

On The Ground
Sentry OTG

How can SENTRY help my business?

Sentry Analytics gives you the tools you need to measure customer service and customer sentiment. Our customer design Survey and Mystery Shopping programs measure how well your team is executing on your vision and provides your customers with an easy way to share their feelings with you. The collected data is presented in easy to use reports and dashboards giving team members at every level of your organization with the tools they need to assess and improve performance. This helps in retaining the customers and a lot of companies also come up with the loyalty programs.

The tools to measure customer service and customer sentiment

Sentry Analytics gives you the tools you need to measure customer service and customer sentiment. Sentry CXM, our next-generation mystery shopping program, delivers powerful insight that makes it easy to measure how well your team is executing on your vision. Sentry CSM, our guest experience survey, provides your customers with an easy way to share their experience with you.

We transform our evaluator’s observation and experience, as well as your guests’ opinions and feelings, into easy-to-use metrics. This actionable data allows you to identify where your team is performing at the top of its game, as well as where improvements will translate into increased customer loyalty and profits.

Mystery
Shopping

Quality control for customer service.

Winning organizations know the key to growing profits is linked to creating loyal customers. The key to creating loyal customers is to deliver a consistently outstanding guest experience. Mystery shopping is the most effective and economical method of measuring the quality of customer service delivered by your team.

Sentry CXM is our next-generation mystery shopping service. We bring data to life by custom designing your program around your operating guidelines and philosophies, creating reports that make it easy to identify trends and drive change by integrating training and operations support into your program.

Customer
Surveys

Quality control for customer service.

Winning organizations know the key to growing profits is linked to creating loyal customers. The key to creating loyal customers is to deliver a consistently outstanding guest experience. Mystery shopping is the most effective and economical method of measuring the quality of customer service delivered by your team.

Sentry CXM is our next-generation mystery shopping service. We bring data to life by custom designing each program around the client’s operating guidelines and philosophies, creating reports that make it easy to identify trends and drive change by integrating training and operations support into your mystery shopping program.

Audits and
Inspections

Our boots, your project.

Beyond measuring customer service and customer sentiment, it’s imperative that critical processes and procedures are being followed. When anonymity is not a consideration, we can deploy our field staff to your locations to perform a checklist-formatted audit of your locations. These programs include everything from photographing new units during the construction phase, to marketing and merchandising audits, to health and safety reviews of your facility.  

In addition to having our staff perform the audit, we can transform your current paper or spreadsheet process to our enterprise-level web platform and train your staff to perform audits on our platform.

The Sentry Platform

Enterprise-level features without the enterprise-level price tag

World-class mystery shopping and survey programs need a world-class platform that makes it easy to turn data into actionable intelligence. Our enterprise-level reporting and business intelligence software provide your team with powerful and user friendly tools that make it simple for you to drive change and improvement.  

Your mystery shopping, survey, and other data collection programs are accessible from a single website.  Reports combining data from multiple channels paint a complete picture of your team’s performance, making it easy to identify trends that can be the focus of your process-improvement efforts.

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All of Your Data
In One Place
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Scheduled Reports
Emailed to You
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Cross Reporting of Mystery Shopping and Survey Data
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Mobile Client for Access
On the Go

Client Analytics 3.0

is the iOS- and Android-based mobile client that keeps you connected to your data on any device. CA 3.0 includes a dashboard, the capability to search for individual evaluations, reports, and all other portal features

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TRY A DEMO

Schedule a time to meet with the Sentry team about improving your customer loyalty.